Privacy Policy
Privacy Policy
Last Updated: December 27, 2025
Introduction
This Privacy Policy describes how Angelica’s Home Cleaning (“Company,” “we,” “us,” or “our”) collects, uses, and shares information when you use our website and book our cleaning services (collectively, the “Services”).
We use ZenMaid, a third-party booking and management platform, to process your service requests and manage our operations. By using our Services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Information You Provide to Us:
* Contact Information: Name, email, phone number, and service address.
* Payment Information: Credit card and billing details (processed securely via our third-party processor; we do not store full card numbers on our local servers).
* Service & Access Details: Service preferences, pet information, gate codes, lockbox locations, and alarm codes.
* Health & Safety: Allergies or chemical sensitivities disclosed to us to improve your service.
Information Collected Automatically:
When you visit our website, we and our service providers (including ZenMaid) may collect device information (IP address, browser type) and general location data to improve the booking experience.
How We Use Your Information
We use your data to:
* Schedule and deliver professional cleaning services.
* Process payments and issue receipts.
* Communicate via email, phone, or text regarding appointment reminders and service updates.
* Improve our customer experience and send promotional offers (you may opt-out at any time).
* Comply with legal obligations and insurance requirements.
How We Share Your Information
We do not sell your personal information to third parties. We only share data in the following cases:
* Cleaning Staff: We provide your address, access instructions, and service notes to our technicians so they can clean your home.
* Service Providers: We share data with ZenMaid (scheduling), our payment processor (billing), and communication platforms (SMS/Email) to run our business.
* Legal Requirements: If required by law or to protect the safety and rights of our company and clients.
* Insurance: Relevant details may be shared with insurance providers in the event of a damage claim.
Text Message Communications
By providing your mobile number, you consent to receive service-related SMS messages. Message and data rates may apply. You can opt-out at any time by replying STOP to any text message.
Data Security & Retention
We take the security of your home access codes and personal data seriously. We implement industry-standard security measures through our partners. We retain your information for as long as you are a client or as required by law for tax and insurance purposes.
Your Privacy Rights
Depending on your state (including Utah, California, Colorado, etc.), you have the right to:
* Access the personal information we hold about you.
* Request corrections to inaccurate data.
* Request deletion of your data (subject to legal retention requirements).
* Opt-out of marketing communications.
Changes to This Policy
We may update this policy occasionally. We will notify you of material changes by updating the “Last Updated” date at the top of this page or via email.
Contact Us
If you have questions about your privacy, please contact us at:
Angelica’s Home Cleaning Email: [email protected]
Phone: 801-688-3599
